⚡Return & Refunds Policy

Made-to-order products

Every item on VIDNTEC is 3D-printed fresh after you place your order, so we're only able to accept returns in the cases below rather than for a general change of mind.

Damaged or defective items

If your order arrives damaged, defective, or different from what you ordered, contact us within 5 days of receiving your order with your order number and photos of the item. We'll arrange a free replacement or a full refund, whichever you prefer.

Personalized items

Products customized with a printed name or a chosen color cannot be returned or refunded once printed, unless they arrive damaged or defective — since these are made specifically for you and can't be resold.

How refunds are issued

Since orders are paid by Cash on Delivery, approved refunds are sent by bank transfer or mobile wallet (JazzCash/Easypaisa) to the details you provide us. Refunds are processed within 5–7 business days of approval.

How to request a return or refund

Fill out our refund request form with your order details, or message us on WhatsApp or email info@vidntec.com. You can find your order number by tracking your order.

Request a refund